Search for tag: "ticket"

How to Submit an Incident - SAP Commerce Cloud

This video tutorial shows you how to submit an incident for SAP Commerce Cloud.

From  openSAP Microlearning on March 20th, 2020 0 likes 407 plays 0  

Service Ticket and Solution Intelligence Using Machine Learning - SAP Service Cloud

Learn about intelligent features offered by SAP Service Cloud such as automatic ticket categorization, prioritization, sentiment analysis, translation options, email template recommendation and more.

From  openSAP Microlearning on February 25th, 2020 3 likes 677 plays 0  

SAP Service Cloud Integration Demo – SAP Field Service Management

SAP Service Cloud enables end-to-end interaction to the resolution process, helping organizations engage with their customers and deliver service excellence. In this video, you will see a demo…

From  openSAP Microlearning on October 31st, 2019 3 likes 824 plays 0  

UI Level Integration with SAP Service Cloud – SAP Field Service Management

SAP Service Cloud enables end-to-end interaction to the resolution process, helping organizations engage with their customers and deliver service excellence. In this video, we give you details of…

From  openSAP Microlearning on October 31st, 2019 1 likes 281 plays 0  

Ticket and Items Integration with SAP Service Cloud – SAP Field Service Management

SAP Service Cloud enables end-to-end interaction to the resolution process, helping organizations engage with their customers and deliver service excellence. In this video, we give you details of…

From  openSAP Microlearning on October 31st, 2019 1 likes 500 plays 0  

Master Data Integration with SAP Service Cloud – SAP Field Service Management

In this video, we give you an overview of how to integrate Master Data process flow between SAP Service Cloud and SAP Field Service Management.

From  openSAP Microlearning on October 31st, 2019 0 likes 396 plays 0  

SAP Service Cloud Overview with Field Service Process Flow and Integration

SAP Service Cloud enables end-to-end interaction to the resolution process, helping organizations engage with their customers and deliver service excellence. In this video, we give you an overview of…

From  openSAP Microlearning on October 31st, 2019 0 likes 1,745 plays 0  

Ticket Overview and Configuration in SAP Service Cloud - Webinars

In this Webinar, you will have a chance to see how the Ticket Configuration is performed in SAP Service Cloud – Customer Service. During the webinar, we will discuss Status Dictionary, Status…

From  openSAP Microlearning on September 20th, 2019 4 likes 290 plays 0  

How to Set Up E-Mail Channels - SAP Cloud for Customer

This video explains step-by-step how to set up your SAP Cloud for Customer system to work with your support E-mail channels. Please do not hesitate to contact us at cx-enablement@sap.com if you…

From  openSAP Microlearning on April 25th, 2018 0 likes 665 plays 0