Search for tag: "ticket"

How to Submit an Incident - SAP Commerce Cloud

This video tutorial shows you how to submit an incident for SAP Commerce Cloud.

From  SAP Customer Experience Enablement on March 20th, 2020 0 likes 225 plays 0  

Service Ticket and Solution Intelligence Using Machine Learning - SAP Service Cloud

Learn about intelligent features offered by SAP Service Cloud such as automatic ticket categorization, prioritization, sentiment analysis, translation options, email template recommendation and more.

From  SAP Customer Experience Enablement on February 25th, 2020 3 likes 489 plays 0  

SAP Service Cloud Integration Demo – SAP Field Service Management

SAP Service Cloud enables end-to-end interaction to the resolution process, helping organizations engage with their customers and deliver service excellence. In this video, you will see a demo…

From  SAP Customer Experience Enablement on October 31st, 2019 3 likes 651 plays 0  

UI Level Integration with SAP Service Cloud – SAP Field Service Management

SAP Service Cloud enables end-to-end interaction to the resolution process, helping organizations engage with their customers and deliver service excellence. In this video, we give you details of…

From  SAP Customer Experience Enablement on October 31st, 2019 1 likes 221 plays 0  

Ticket and Items Integration with SAP Service Cloud – SAP Field Service Management

SAP Service Cloud enables end-to-end interaction to the resolution process, helping organizations engage with their customers and deliver service excellence. In this video, we give you details of…

From  SAP Customer Experience Enablement on October 31st, 2019 1 likes 384 plays 0  

Master Data Integration with SAP Service Cloud – SAP Field Service Management

In this video, we give you an overview of how to integrate Master Data process flow between SAP Service Cloud and SAP Field Service Management.

From  SAP Customer Experience Enablement on October 31st, 2019 0 likes 300 plays 0  

SAP Service Cloud Overview with Field Service Process Flow and Integration

SAP Service Cloud enables end-to-end interaction to the resolution process, helping organizations engage with their customers and deliver service excellence. In this video, we give you an overview of…

From  SAP Customer Experience Enablement on October 31st, 2019 0 likes 1,386 plays 0  

Ticket Overview and Configuration in SAP Service Cloud - Webinars

In this Webinar, you will have a chance to see how the Ticket Configuration is performed in SAP Service Cloud – Customer Service. During the webinar, we will discuss Status Dictionary, Status…

From  SAP Customer Experience Enablement on September 20th, 2019 3 likes 237 plays 0  

PREVIEW - Enablement for the C/4HANA Intelligent Service Cloud - Webinars

During this session you will learn about the available solutions and the roadmap for the intelligent service cloud, including but not limited to: How to position the intelligent service cloud through…

From  SAP Customer Experience Enablement on April 11th, 2019 0 likes 89 plays 0  

Enablement for the C/4HANA Intelligent Service Cloud - Webinars

During this session you will learn about the available solutions and the roadmap for the intelligent service cloud, including but not limited to: How to position the intelligent service cloud through…

From  SAP Customer Experience Enablement on March 7th, 2019 0 likes 275 plays 2  

How to Set Up E-Mail Channels - SAP Cloud for Customer

This video explains step-by-step how to set up your SAP Cloud for Customer system to work with your support E-mail channels. Please do not hesitate to contact us at cx-enablement@sap.com if you…

From  SAP Customer Experience Enablement on April 25th, 2018 0 likes 549 plays 0