Search for tag: "support"

How to Place an Order for a Calling Customer - SAP Commerce Cloud

This video shows you how to place order on behalf of a customer using the Assisted Service Module.

From  openSAP Microlearning on March 17th, 2020 1 likes 433 plays 0  

How to Create a New Customer via ASM - SAP Commerce Cloud

This video shows you how to create a new customer using the Assisted Service Module.

From  openSAP Microlearning on March 17th, 2020 0 likes 315 plays 0  

How to Create a New Customer in Backoffice Customer Support Cockpit - SAP Commerce Cloud

This video shows you how to create a new customer and set their password in the Backoffice Customer Support Cockpit.

From  openSAP Microlearning on March 17th, 2020 0 likes 305 plays 0  

SAP Expert Chat and Schedule an Expert in ByD/C4C 1911 Release - Webinars

Introduction of the new support channels available in built-in support after the 1911 release. Integration of launchpad and S-User authentication. Interested in LIVE webinars? Subscribe here for your…

From  openSAP Microlearning on November 28th, 2019 1 likes 298 plays 0  

Ticket Overview and Configuration in SAP Service Cloud - Webinars

In this Webinar, you will have a chance to see how the Ticket Configuration is performed in SAP Service Cloud – Customer Service. During the webinar, we will discuss Status Dictionary, Status…

From  openSAP Microlearning on September 20th, 2019 4 likes 272 plays 0  

Managing Multiple Content Catalogs with SmartEdit - SAP Commerce Cloud

This video provides an overview of Multi-Country Site Support in SmartEdit. If you're looking for further information on this topic, check out the CX Works articles on …

From  openSAP Microlearning on September 4th, 2019 0 likes 766 plays 0  

Improving the User Experience with the ASM - SAP Commerce Cloud

Wondering how to improve the User Experience on your online shop? This video gives you an overview of the Assisted Service Mode, a Bakoffice-agnostic overlay that allows you to assist your customers…

From  openSAP Microlearning on August 21st, 2019 0 likes 607 plays 0  

Search Indexing Support - SAP Commerce Cloud

In this video, you will learn how Spartacus supports search indexing, despite being a SPA (Single-Page Application) Additional support and information channels:Github repo for issues. For more…

From  openSAP Microlearning on June 11th, 2019 3 likes 507 plays 0  

Backoffice Perspectives - SAP Commerce Cloud

This video gives you an overview of the backoffice perspectives in SAP Commerce Cloud including administration, search, customer support and order fulfillment.

From  openSAP Microlearning on May 28th, 2019 5 likes 4,287 plays 0  

Access Customer Data in Backoffice Customer Support Cockpit – SAP Commerce Cloud

This video shows how to browse customer data in the Backoffice Customer Support Cockpit. Please do not hesitate to contact us at cx-enablement@sap.com if you have any questions or want to send…

From  openSAP Microlearning on June 18th, 2018 0 likes 761 plays 0  

Generate an Audit Report for a Customer - SAP Commerce Cloud

This video contains all the steps needed to create an audit report for a customer in the Backoffice Customer Support Cockpit. Please do not hesitate to contact us at cx-enablement@sap.com if…

From  openSAP Microlearning on March 6th, 2018 0 likes 689 plays 0  

Create a Ticket for a Calling Customer - SAP Commerce Cloud

This video contains all the steps needed to raise a support ticket on behalf of a customer. Please do not hesitate to contact us at cx-enablement@sap.com if you have any questions or want to…

From  openSAP Microlearning on March 6th, 2018 0 likes 835 plays 0  

Return an Order for a Calling Customer - SAP Commerce Cloud

This video contains a quick description of how to return an order on behalf of a customer in the Backoffice Customer Support Cockpit. Please do not hesitate to contact us at…

From  openSAP Microlearning on March 6th, 2018 1 likes 697 plays 0  

Cancel an Order for a Calling Customer - SAP Commerce Cloud

This video contains all the steps needed to cancel an order for a calling customer in the Backoffice Customer Support Cockpit. Please do not hesitate to contact us at cx-enablement@sap.com if…

From  openSAP Microlearning on March 6th, 2018 1 likes 709 plays 0  

[ARCHIVED] Create a Customer Account in Backoffice Customer Support Cockpit - SAP Commerce Cloud

Please note: this video is outdated and has been archived. In order to browse up-to-date content, please go back to the main page of enable.cx. This video shows all the steps needed to create a new…

From  openSAP Microlearning on March 6th, 2018 0 likes 690 plays 0