Search for tag: "service ticket"

Service Ticket and Solution Intelligence Using Machine Learning - SAP Service Cloud

Learn about intelligent features offered by SAP Service Cloud such as automatic ticket categorization, prioritization, sentiment analysis, translation options, email template recommendation and more.

From  openSAP Microlearning on February 25th, 2020 3 likes 680 plays 0  

How to Set Up E-Mail Channels - SAP Cloud for Customer

This video explains step-by-step how to set up your SAP Cloud for Customer system to work with your support E-mail channels. Please do not hesitate to contact us at if you…

From  openSAP Microlearning on April 25th, 2018 0 likes 669 plays 0