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Introduction to Features & Configurations: SAP Sales Cloud and SAP Service Cloud

This video series will help you get admin level details on how to configure the SAP Sales Cloud and SAP Service Cloud solutions. If you have any questions or want to send us your feedback, please…

From  openSAP Microlearning on May 23rd, 2018 6 likes 638 plays 0  

Configure Custom Party Role Determination - SAP Cloud for Customer

This video explains step-by-step how to configure a custom party role determination, in the context of a sales quote. Please do not hesitate to contact us at cx-enablement@sap.com if you have…

From  openSAP Microlearning on May 11th, 2018 0 likes 461 plays 0  

Configure Resource Scheduler - SAP Cloud for Customer

This video explains step-by-step how to enable and configure the basic functionality of resource scheduler in your Sap Cloud for Customer System. Please do not hesitate to contact us at…

From  openSAP Microlearning on May 11th, 2018 0 likes 908 plays 0  

Configure a Maintenance Plan - SAP Cloud for Customer

This video explains step-by-step how to enable and create a basic service maintenance plan and plan runs in your SAP Cloud for Customer solution. Please do not hesitate to contact us at…

From  openSAP Microlearning on April 26th, 2018 1 likes 756 plays 0  

Product Determination in Surveys - SAP Cloud for Customer

This video explains step-by-step how to configure product determination in a survey, based on a product list and a product list category. Please do not hesitate to contact us at…

From  openSAP Microlearning on April 26th, 2018 1 likes 980 plays 0  

Set Up Connectivity to Microsoft Exchange - SAP Cloud for Customer

This video explains step-by-step how to set up server-side integration in the SAP Cloud for Customer for Microsoft Outlook and how to onboard users. Please do not hesitate to contact us at…

From  openSAP Microlearning on April 26th, 2018 1 likes 1,322 plays 0  

How to Set Up E-Mail Channels - SAP Cloud for Customer

This video explains step-by-step how to set up your SAP Cloud for Customer system to work with your support E-mail channels. Please do not hesitate to contact us at cx-enablement@sap.com if you…

From  openSAP Microlearning on April 25th, 2018 0 likes 608 plays 0  

Set Navigation Targets for Reports - SAP Cloud for Customer

This video explains step-by-step how to set navigation targets for analytics reports. Learn how to navigate from one report to another and zoom in to the information you need. Please do not …

From  openSAP Microlearning on April 25th, 2018 2 likes 716 plays 0  

Prioritize Tickets with Service Level Agreements - SAP Cloud for Customer

This video explains step-by-step how to define service levels to help prioritize tickets for the employees. Please do not hesitate to contact us at cx-enablement@sap.com if you have any…

From  openSAP Microlearning on April 25th, 2018 0 likes 759 plays 0  

Set Up Activity Plans and Routing Rules - SAP Cloud for Customer

This video explains step-by-step how to set up an activity plan and create a routing rule for it. Please do not hesitate to contact us at cx-enablement@sap.com if you have any questions or…

From  openSAP Microlearning on April 25th, 2018 4 likes 1,450 plays 0  

Resources - SAP Cloud for Customer

This video shows you the resources at your disposal to learn more about SAP Cloud for Customer. Please do not hesitate to contact us at cx-enablement@sap.com if you have any questions or want to…

From  openSAP Microlearning on February 15th, 2018 5 likes 2,267 plays 0  

Deployment and Architecture - SAP Cloud for Customer

This video explains the technical architecture and deployment options for the SAP Cloud for Customer product. Please do not hesitate to contact us at cx-enablement@sap.com if you have any questions…

From  openSAP Microlearning on February 15th, 2018 1 likes 3,145 plays 0  

Integration - SAP Cloud for Customer

This video shows the Integration capabilities available out of the box with the SAP Cloud for Customer Solution. Please do not hesitate to contact us at cx-enablement@sap.com if you have any…

From  openSAP Microlearning on February 15th, 2018 3 likes 3,996 plays 0  

General Features - SAP Cloud for Customer

This video showcases general features available in SAP Cloud for Customer, such as Reports, Machine Learning, Outlook integration and Offline capabilities. Please do not hesitate to contact us at…

From  openSAP Microlearning on February 15th, 2018 4 likes 4,216 plays 0  

Service Features - SAP Cloud for Customer

This video shows the Service Features of the SAP Cloud for Customer solution. Details on features like Omnichannel engagement, Service tickets and mobile related functionality are shown here. Please…

From  openSAP Microlearning on February 15th, 2018 8 likes 4,059 plays 1  

Sales Features - SAP Cloud for Customer

This video provides details about the Sales Features of the SAP Cloud for Customer Solution. Details of key capabilities like Lead and Opportunity management, Mobile, Predictive analytics and…

From  openSAP Microlearning on February 15th, 2018 5 likes 3,669 plays 0  

How to Navigate the User Interface - SAP Cloud for Customer

This video provides details about the User Interface of the SAP Cloud for Customer solution. Details of different types of UI like HTML5 and Fiori UI as well as capabilities of the UI are described…

From  openSAP Microlearning on February 15th, 2018 4 likes 5,447 plays 0  

Introduction - SAP Cloud for Customer

This video is an introduction and high-level overview of the SAP Cloud for Customer product. If you're looking for further information on this topic, check out the CX Works article on …

From  openSAP Microlearning on February 15th, 2018 6 likes 7,972 plays 0