Search for tag: "customerservice"

Service Ticket and Solution Intelligence Using Machine Learning - SAP Service Cloud

Learn about intelligent features offered by SAP Service Cloud such as automatic ticket categorization, prioritization, sentiment analysis, translation options, email template recommendation and more.

From  openSAP Microlearning on February 25th, 2020 3 likes 623 plays 0  

UI Level Integration with SAP Service Cloud – SAP Field Service Management

SAP Service Cloud enables end-to-end interaction to the resolution process, helping organizations engage with their customers and deliver service excellence. In this video, we give you details of…

From  openSAP Microlearning on October 31st, 2019 1 likes 268 plays 0  

Ticket and Items Integration with SAP Service Cloud – SAP Field Service Management

SAP Service Cloud enables end-to-end interaction to the resolution process, helping organizations engage with their customers and deliver service excellence. In this video, we give you details of…

From  openSAP Microlearning on October 31st, 2019 1 likes 467 plays 0  

Master Data Integration with SAP Service Cloud – SAP Field Service Management

In this video, we give you an overview of how to integrate Master Data process flow between SAP Service Cloud and SAP Field Service Management.

From  openSAP Microlearning on October 31st, 2019 0 likes 366 plays 0  

Demo: Combining X and O Data - SAP Cloud Platform Kyma Runtime

This video demonstrates the integration of SAP C/4HANA and SAP Qualtrics in the SAP Cloud Platform Kyma Runtime. Specific examples include using SAP Commerce, SAP Qualtrics, and SAP Service Cloud. …

From  openSAP Microlearning on October 29th, 2019 4 likes 977 plays 0  

Intelligent Solution - SAP Service Cloud

Learn how artificial intelligence (AI) and machine learning are impacting and redefining service scenarios end-to-end, from chatbots, intelligent service ticket processing to field service execution…

From  openSAP Microlearning on December 3rd, 2018 0 likes 258 plays 0  

Configure a Maintenance Plan - SAP Cloud for Customer

This video explains step-by-step how to enable and create a basic service maintenance plan and plan runs in your SAP Cloud for Customer solution. Please do not hesitate to contact us at…

From  openSAP Microlearning on April 26th, 2018 1 likes 753 plays 0