Search for tag: "customer support"

How to Place an Order for a Calling Customer - SAP Commerce Cloud

This video shows you how to place order on behalf of a customer using the Assisted Service Module.

From  SAP Customer Experience Enablement on March 17th, 2020 1 likes 296 plays 0  

How to Create a New Customer via ASM - SAP Commerce Cloud

This video shows you how to create a new customer using the Assisted Service Module.

From  SAP Customer Experience Enablement on March 17th, 2020 0 likes 188 plays 0  

How to Create a New Customer in Backoffice Customer Support Cockpit - SAP Commerce Cloud

This video shows you how to create a new customer and set their password in the Backoffice Customer Support Cockpit.

From  SAP Customer Experience Enablement on March 17th, 2020 0 likes 164 plays 0  

Improving your Customer Service with Backoffice Customer Support - SAP Commerce Cloud

This video provides an overview of the Backoffice Customer Support Cockpit and its main features.

From  SAP Customer Experience Enablement on August 26th, 2019 0 likes 368 plays 0  

Improving the User Experience with the ASM - SAP Commerce Cloud

Wondering how to improve the User Experience on your online shop? This video gives you an overview of the Assisted Service Mode, a Bakoffice-agnostic overlay that allows you to assist your customers…

From  SAP Customer Experience Enablement on August 21st, 2019 0 likes 454 plays 0  

Backoffice Perspectives - SAP Commerce Cloud

This video gives you an overview of the backoffice perspectives in SAP Commerce Cloud including administration, search, customer support and order fulfillment.

From  SAP Customer Experience Enablement on May 28th, 2019 5 likes 3,505 plays 0  

Access Customer Data in Backoffice Customer Support Cockpit – SAP Commerce Cloud

This video shows how to browse customer data in the Backoffice Customer Support Cockpit. Please do not hesitate to contact us at cx-enablement@sap.com if you have any questions or want to send…

From  SAP Customer Experience Enablement on June 18th, 2018 0 likes 652 plays 0  

[ARCHIVED] Create a Customer Account in Backoffice Customer Support Cockpit - SAP Commerce Cloud

Please note: this video is outdated and has been archived. In order to browse up-to-date content, please go back to the main page of enable.cx. This video shows all the steps needed to create a new…

From  SAP Customer Experience Enablement on March 6th, 2018 0 likes 679 plays 0