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Creating Deposit Rule - SAP Commissions

Learn to create a Deposit Rule using an Incentive Output. Examine an example to place hold on the payment.

From  openSAP Microlearning on April 21st, 2020 0 likes 96 plays 0  

Working with Deposit Rules - SAP Commissions

This video provides an overview of the purpose and functions of the Deposit Rules. It discusses the Basic and Detail types of Deposit Rules. The video illustrates the difference between Earning Codes…

From  openSAP Microlearning on April 21st, 2020 0 likes 86 plays 0  

Understanding Business Units in SAP Commissions

This video provides a detailed description and example of the Business Unit security measure in SAP Commissions.

From  openSAP Microlearning on April 13th, 2020 0 likes 104 plays 0  

Working with Incentive Rules - SAP Commissions

This video provides an overview of the purpose and functions of Incentive Rules. It discusses the Basic and Bonus types of Incentive Rules. The video illustrates the difference between Aggregated and…

From  openSAP Microlearning on April 13th, 2020 0 likes 152 plays 0  

Creating Incentive Rules - SAP Commissions

Learn to create Incentive Rule using Primary Measurement. Examine an example using a Flat Rate in the Compensation Calculation.

From  openSAP Microlearning on April 1st, 2020 0 likes 133 plays 0  

Creating Secondary Measurement Rule - SAP Commissions

This video provides an overview of the purpose and function of Secondary Measurement Rules. Learn to create a Secondary Measurement Rule in the Rules Wizard workspace. Learn the steps to perform…

From  openSAP Microlearning on March 20th, 2020 0 likes 151 plays 0  

Creating Primary Measurement Rules - SAP Commissions

This video provides an overview of the purpose and functions of Primary Measurement Rules. Learn to create a Primary Measurement Rule in the Rules Wizard Workspace. Learn the steps to add conditions…

From  openSAP Microlearning on March 16th, 2020 0 likes 185 plays 0  

Introduction to Scoping - SAP Cloud for Customer

This video describes the process of scoping the solution when the administrator sets up the SAP Cloud for Customer system. Please do not hesitate to contact us at cx-enablement@sap.com if you have…

From  openSAP Microlearning on October 22nd, 2018 1 likes 703 plays 0  

How to Work with Emails from Outlook - SAP Cloud for Customer

This video helps you learn how to integrate your Outlook to your Cloud For Customer system, add an email from Outlook as a reference to an account, and work with emails inside Cloud For Customer. …

From  openSAP Microlearning on September 27th, 2018 2 likes 770 plays 0  

How to Configure Machine Learning - SAP Cloud for Customer

This video shows you the configuration steps that need to be performed to enable Machine Learning features in your Cloud for Customer system. For Ticket categorization setup (as mentioned in the…

From  openSAP Microlearning on August 1st, 2018 6 likes 713 plays 0  

How to Design a KPI - SAP Cloud for Customer

This video shows you how to create a KPI in a Report and embed this KPI as a widget on the home page. Please do not hesitate to contact us at cx-enablement@sap.com if you have any questions or want…

From  openSAP Microlearning on July 28th, 2018 11 likes 994 plays 0  

How to Set Up Sales Territories - SAP Cloud for Customer

This video shows you how to set up Sales territories in the SAP Cloud for Customer system. Please do not hesitate to contact us at cx-enablement@sap.com if you have any questions or want to send us…

From  openSAP Microlearning on July 20th, 2018 3 likes 650 plays 0  

How to Configure Approval and Re-Approval Processes - SAP Cloud for Customer

In this video, you will learn how to configure the approval and re-submit processes in the context of a Sales Quote. Please do not hesitate to contact us at cx-enablement@sap.com if you have any…

From  openSAP Microlearning on July 20th, 2018 4 likes 663 plays 0  

Extensibility Overview Part 1 of 2 - SAP Cloud for Customer

In this video, you will learn how to: Set and change the layout for a specific group of end users Create a new page layout Adjust the master layout for mobile displays Automate business processes…

From  openSAP Microlearning on July 18th, 2018 2 likes 613 plays 0  

Service Categories Setup and Usage - SAP Cloud for Customer

In this video, you will learn how to: • Create service categories • Create a routing rule based on a service category • Analyse tickets based on a service category Please do not…

From  openSAP Microlearning on July 17th, 2018 1 likes 736 plays 0  

How to Set Up Custom Key Figures - SAP Cloud for Customer

Key figures are data items with numeric values and have an associated unit of measure or currency assigned. Some examples are pipeline value, Invoice Net Value, Purchase Order Quantity or tickets in …

From  openSAP Microlearning on May 30th, 2018 6 likes 414 plays 0  

How to Set Up CTI Integration - SAP Cloud for Customer

This video explains step-by-step how to configure Computer Telephony Integration (CTI )into your SAP Cloud for Customer system. With this integration, your system gets equipped to make and receive…

From  openSAP Microlearning on May 24th, 2018 0 likes 2,512 plays 0  

Using Code List Restrictions - SAP Cloud for Customer

This video explains step-by-step how to configure and use code list restrictions in your SAP Cloud for Customer system. Please do not hesitate to contact us at cx-enablement@sap.com if you…

From  openSAP Microlearning on May 11th, 2018 1 likes 558 plays 0  

Configure Custom Party Role Determination - SAP Cloud for Customer

This video explains step-by-step how to configure a custom party role determination, in the context of a sales quote. Please do not hesitate to contact us at cx-enablement@sap.com if you have…

From  openSAP Microlearning on May 11th, 2018 0 likes 520 plays 0  

Configure Resource Scheduler - SAP Cloud for Customer

This video explains step-by-step how to enable and configure the basic functionality of resource scheduler in your Sap Cloud for Customer System. Please do not hesitate to contact us at…

From  openSAP Microlearning on May 11th, 2018 0 likes 950 plays 0