Search for tag: "2018_07"

How to Configure Machine Learning - SAP Cloud for Customer

This video shows you the configuration steps that need to be performed to enable Machine Learning features in your Cloud for Customer system. For Ticket categorization setup (as mentioned in the…

From  openSAP Microlearning on August 1st, 2018 6 likes 661 plays 0  

How to Work with Ticket Lists - SAP Cloud for Customer

This video helps you learn how to process tickets in the ticket list by giving details of features like creating ticket list filters, actions on multiple tickets, escalations, assigning tickets and…

From  openSAP Microlearning on July 31st, 2018 1 likes 406 plays 0  

How to Navigate the FIORI UI - SAP Cloud for Customer

This video helps you learn how to work in the Fiori UI client with details on features like navigation pane, app launcher, favorites, flagged and tagged items, quick create, notifications and many…

From  openSAP Microlearning on July 31st, 2018 0 likes 602 plays 0  

How to Work in Offline Mode - SAP Cloud for Customer

This video helps you learn how to work in offline mode and details features like initial data sync, view/edit/create new items, Calendar in offline mode, offline settings and more. Please do not…

From  openSAP Microlearning on July 31st, 2018 1 likes 624 plays 0  

How to Work with Leads - SAP Cloud for Customer

This video helps you learn how to use leads by showcasing features like leads overview, activities in a lead, make a call using activities in a lead, update of leads, surveys and converting a lead to…

From  openSAP Microlearning on July 31st, 2018 6 likes 635 plays 0  

How to Work with Opportunities - SAP Cloud for Customer

This video helps you learn how to use the features of opportunities like general details, sales teams, influencer map, buying center, associated activities, opportunity timeline and more. Please do…

From  openSAP Microlearning on July 31st, 2018 1 likes 634 plays 0  

How to Personalize Reports - SAP Cloud for Customer

This video helps you learn how to use views and selections in reports to help you analyze data effectively. Please do not hesitate to contact us at cx-enablement@sap.com if you have any questions or…

From  openSAP Microlearning on July 31st, 2018 5 likes 710 plays 2  

How to Use Reports - SAP Cloud for Customer

This video helps you get a quick glance of the different features available in SAP Cloud for Customer Analytics, familiarize yourself with the Fiori Client icons and options for tabular and graphical…

From  openSAP Microlearning on July 31st, 2018 3 likes 575 plays 1  

How to Use Service Tickets - SAP Cloud for Customer

This video shows you how to work with Service tickets. Specifically, you can learn how to respond to an incoming phone call, resolve an issue and respond to the ticket. Please do not hesitate to…

From  openSAP Microlearning on July 31st, 2018 0 likes 634 plays 0  

How to Use the Homepage - SAP Cloud for Customer

Find out about the common tasks that you can do on the homepage and how to personalize it. Please do not hesitate to contact us at cx-enablement@sap.com if you have any questions or want to send us…

From  openSAP Microlearning on July 31st, 2018 4 likes 683 plays 0  

How to Design a KPI - SAP Cloud for Customer

This video shows you how to create a KPI in a Report and embed this KPI as a widget on the home page. Please do not hesitate to contact us at cx-enablement@sap.com if you have any questions or want…

From  openSAP Microlearning on July 28th, 2018 11 likes 935 plays 0  

[ARCHIVED] Working with Workflows - SAP Commerce Cloud

Please note: this video is outdated and has been archived. In order to browse up-to-date content, please go back to the main page of enable.cx. In this video, you will get an overview of workflow…

From  openSAP Microlearning on July 20th, 2018 0 likes 1,008 plays 0  

How to Set Up Sales Territories - SAP Cloud for Customer

This video shows you how to set up Sales territories in the SAP Cloud for Customer system. Please do not hesitate to contact us at cx-enablement@sap.com if you have any questions or want to send us…

From  openSAP Microlearning on July 20th, 2018 3 likes 580 plays 0  

How to Embed a Report in UI - SAP Cloud for Customer

This video shows you how to embed a report in SAP Cloud for Customer UI and pass contextual information. Please do not hesitate to contact us at cx-enablement@sap.com if you have any questions or…

From  openSAP Microlearning on July 20th, 2018 1 likes 437 plays 0  

How to Configure Approval and Re-Approval Processes - SAP Cloud for Customer

In this video, you will learn how to configure the approval and re-submit processes in the context of a Sales Quote. Please do not hesitate to contact us at cx-enablement@sap.com if you have any…

From  openSAP Microlearning on July 20th, 2018 4 likes 634 plays 0  

Extensibility Overview Part 2 of 2 - SAP Cloud for Customer

In this video you will learn how to personalize the UI in your SAP Cloud for Customer system. See how to launch the Personalization mode and make changes to the screen such as personalize the layout,…

From  openSAP Microlearning on July 18th, 2018 1 likes 316 plays 0  

Extensibility Overview Part 1 of 2 - SAP Cloud for Customer

In this video, you will learn how to: Set and change the layout for a specific group of end users Create a new page layout Adjust the master layout for mobile displays Automate business processes…

From  openSAP Microlearning on July 18th, 2018 2 likes 532 plays 0  

Service Categories Setup and Usage - SAP Cloud for Customer

In this video, you will learn how to: • Create service categories • Create a routing rule based on a service category • Analyse tickets based on a service category Please do not…

From  openSAP Microlearning on July 17th, 2018 1 likes 681 plays 0  

Implementing SAP Customer Consent

In this video, you'll learn about Implementing SAP Customer Consent. We will create and configure a new consent statement, manage versioning and add it to screensets using the UI Builder. …

From  openSAP Microlearning on July 11th, 2018 7 likes 2,194 plays 2  

Implementing SAP Customer Consent without SAP Customer Identity

In this video, you will learn how to implement SAP Customer Consent on your site without leveraging SAP Customer Identity. We'll walk you through configuration steps and technical necessities to…

From  openSAP Microlearning on July 9th, 2018 5 likes 944 plays 0