Field Service Dispatcher - Field Service Management - SAP Service Cloud
From SAP Customer Experience Enablement on January 18th, 2019
In this video, you will see how a dispatcher uses SAP Field Service Management to perform real-time automated workforce scheduling and assign technicians based on their skills, availability, and location. You will also learn about other dispatcher duties such as creating a service call, updating the service call activity details, adding checklists and attachments to service tickets, time and expense approval and more.
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